How Can We Help You?
Welcome to the official support center for Genus Tours & Travels mobile applications. Find assistance for traveller accounts, travel services, and approved business partners.
Genus Tours & Travels
Support for travellers exploring destinations, viewing tour packages, accessing travel services, and managing their accounts.
We Can Help With
- Account registration and sign-in difficulties
- Tour packages and destination information
- Booking questions and booking status
- Visa and travel service enquiries
- App loading, connectivity, and technical issues
- Privacy and account deletion requests
Genus Partner Portal
Dedicated assistance for approved travel agencies and tour operators using the Genus partner management platform.
We Can Help With
- Partner account access and approval enquiries
- Tour package management
- Departures and inventory
- Bookings and operational questions
- Settlement and financial information enquiries
- Technical issues and account assistance
Contact Our Support Team
If you need assistance, please contact us with the name of the app, a brief description of your issue, and any relevant booking or reference number. Do not include your password, payment card details, or other sensitive credentials.
Email App SupportEmail: info@genustravels.com
WhatsApp: +8801897778777
Frequently Asked Questions
I cannot sign in. What should I do?
Check your internet connection and account credentials. If the problem continues, contact our support team and mention which Genus application you are using.
How do I get help with a booking?
Contact our team with your booking reference and a description of your enquiry. Please do not share sensitive payment information.
Who can access Genus Partner Portal?
The Partner Portal is intended for authorized travel agencies and tour operators with approved partner accounts.
How can I request account deletion?
Visit our Account Deletion page for instructions and information about data retention.