1. Traveler Cancellation Timelines & Refund Percentages
Cancellation rules vary depending on whether the booking was made for standard published tour packages or custom built itineraries. Cancellations submitted via customer dashboard are evaluated under the following schedule:
| Cancellation Notice Period | Eligible Refund % | Processing Method |
|---|---|---|
| 14+ Days Before Departure | 100% Full Refund (minus banking gateway fees) | Bank Transfer within 3–7 Working Days |
| 7 to 13 Days Before Departure | 50% Partial Refund | Bank Transfer within 3–7 Working Days |
| Less Than 7 Days / No-Show | Non-refundable (Partner Operational Costs) | N/A |
2. Electronic Refund Disbursement Procedure
Where Genus collected booking funds from the traveler, approved refunds will be credited directly to the traveler's designated bank account or original digital payment instrument within 3 to 7 working days.
3. Direct Partner Payment Refunds
If a traveler made direct payment to a Partner Operator, any cancellation or refund request must be settled directly between the traveler and the Partner Operator under their independent billing agreement.