Delete Your Account

Steps to Delete Your Account

1. Send an account deletion request to support@genustours.com.
2. Specify whether you have a Traveller or Partner account.
3. Our team will verify your account ownership before processing the request.
4. We will review any outstanding bookings, payments, or legal obligations.
5. After verification and resolution of applicable obligations, we will process the deletion request and communicate the outcome.

What Data Will Be Deleted?

Subject to verification and applicable legal obligations, personal account information such as your name, email address, phone number, authentication credentials, and active device sessions will be deleted or anonymized as applicable.

Data Retention

Certain booking, invoice, payment, tax, dispute, and transaction records may be retained where required for accounting, fraud prevention, legal compliance, or the resolution of outstanding obligations. Financial records may be retained for up to seven years under the current account deletion policy.

Important Information

Active or upcoming bookings, unsettled payments, and Partner obligations may need to be resolved before deletion can be completed. Account deletion may permanently remove access to your account and associated services.