Inclusion
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Breakfast
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Welcome drink at arrival
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Free use of swimming pool, bike (inside area) and wifi
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Boat transfers from Cai Be Tourist Pier to Mekong Lodge on check-in & check-out
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VAT
Exclusion
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Lunch & Dinner
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Transfers from/to Mekong Lodge
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Tour guide, Spa services, laundry
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Other personal expenses
Note
1. Mekong Lodge has 4 Connecting Bungalows
• 2 Deluxe Connecting Bungalow = Deluxe Double & Deluxe Twin Rooms
• 2 Suite Connecting Bungalow = Suite Double & Suite Twin Rooms 2. Deluxe River Rooms have Wooden Bathtub. 3. Suite Rooms have private outdoor jacuzzi 4. 03 Extra-beds are available for Deluxe Double or Suite Double only.
Notes: Weekend surcharge applies to Vietnamese market and foreigners living in Vietnam (all bookings check-in on Friday and Saturday) and holidays: 200,000 VND/room/night.
•
Lunar New Year: 28/01/2025 - 31/01/2025 (4 nights)
•
Hung Kings Anniversary: 07/04/2025 (1 night)
•
National Reunification Day: 30/04/2025 (1 night)
•
International Labor Day: 01/05/2025 (1 night)
•
National Day: 02/09/2025 (1 night)
Meals
Breakfast is included in room rate, but Lunch and Dinner are not. Mekong Lodge is proud of its Panorama Riverside Restaurant and its food variety, we strongly recommend all guests to stay and have ours restaurant services to get the same standard of the journey.
1.
Guests who stay at Mekong Lodge and pre-booked meals: we offer the Set menu below (rates as below are net, inclusive VAT and service charge)
Vietnamese Set Menu: 265,000 VND/pax/meal (lunch or dinner)
•
Set menu order at least 2 pax
•
Cancellation 48 hours prior to check-in: No charge.
•
Cancellation within 48 hours or No show: 100% of total charges.
2.
Guests staying at Mekong Lodge but not pre-booking the meal will be charged at the published rate or the price in the A la carte menu.
3.
Meal rates for children
•
Children under the age of 5: FOC when book meals with adults, maximum 01 under 5 years old child per room. The second under 5 year old child in the same room will be charged as 50% of an adult meal rate.
•
Children from 5 – under 12: will be charged as 75% of an adult rate
•
Children from the age of 12: will be charged as an adult
•
Compulsory Gala Dinner policy will apply separately
GENERAL CONDITIONS
1.
Compulsory Gala Dinner
•
Compulsory New Year Gala Dinner on 31st Dec: 650,000 VND/ Pax
✓
Children under 5 years old: FOC (maximum 1 child/ room)
✓
Children from 5 to 7 years old or the second under 5 year old child in the same room: 325,000 VND/ Child
✓
Children from 8 to 11 years old: 480,000 VND/ Child
✓
Children from 12 years old will be charged as rate of adults
Gala Dinner plans (including implementation or not, organization form and price) are subject to change and are notified at least two months in advance of the event date. The increase does not exceed 10%.
2.
Check-in & Check-out
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Standard check in time: 14h00 PM
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Standard check out time: 12h00 at noon
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Prior arrangements need to be made if early check-in or late check-out is required. A charge will be applicable in this instance
✓
Late check - out until 18:00 pm: half - day rental
✓
Late check - out after 18:00 pm: full day rental
✓
Early check in before 08:00 am: full - day rental
✓
Early check in from 08:00 am: half day rental
Children Policy
a)
Extra beds and baby cots are upon request and need to be confirmed by Mekong Lodge
b)
One Child
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01 child under the age of 6 sharing bed with parents: FOC
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01 child at the age of 6 to 11 year old: surcharge 250.000 VND /night (included breakfast, excluded extra bed)
•
Child who need an extra-bed or children from age of 12 will be charged as adult rate: 400,000 VND/night (included breakfast).
c)
Two Children
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02 children under the age of 6 sharing bed with parents: FOC for 01 child, the second child will be charged as 250,000 VND/night (If an extra bed is required, the surcharge of 400,000 VND/night will be applied).
•
01 child under the age of 6 and other is from 6 – 11 years old: FOC for 01 child who shares bed with parents; 01 compulsory extra bed is required and will be charged at 400.000 VND /night.
•
Both are from 6 – 11 year old
✓
01 child will be charged for service (sharing bed with parents): 250,000VND/night
✓
01 child is required to add an extra bed and will be charged at 400,000VND/night
•
02 children under 12 years old, staying in a separated room, will be charged as normal room rate.
•
Children from 12 years old will be charged as adults.
Cancellation
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From 1 to 2 rooms: Cut-off date: More than 7 days prior to check-in
Before Cut-off date
No cancellation charge
From 7 to 5 days prior to check-in
25% of total rates
From 4 to 3 days prior to check-in
50% of total rates
From 48 hours to 24 hours prior to check-in
75% of total rates
Less than 24 hours and No-show/ Ít hơn 24 giờ
100% of total rates
From 3 to 6 rooms: Cut-off date: More than 21 days prior to check-in
Before Cut-off date
No cancellation charge
From 21 to 15 days prior to check-in
25% of total rates
From 14 to 10 days prior to check-in
50% of total rates
From 9 to 5 days prior to check-in
75% of total rates
Less than 4 days and No-show
100% of total rates
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